Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at customercare@lightinghouse.com.

 

To be eligible for a return

1. Your light fixture must be in the same condition it was received.

2. The light fixture must be unused.

3. Your return should include all items that were in the original package.

4. All items must be returned in their original packaging.

5. You’ll also need the receipt or proof of purchase.

6. Items returned within 30 days will be eligible for a refund back to the original method of payment (or a refund in store credit if selected).

 

Exchanges

We do not accept exchanges unless they are damaged/broken. If there are damages to the fixtures, please reach out to us, and we will help replace any damaged parts or the fixture based on the situation. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note that return shipping costs will not be covered.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@lightinghouse.com.

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@lightinghouse.com.